Terms of service
Effective October 13, 2026
FindingFirst is operated by The Hardwicke Advisory Group LLC, a Colorado limited liability company ("we"). These terms cover your use of findingfirst.ai, the FindingFirst tool, and anything you buy here. By using the site or paying, you agree to them. If you use FindingFirst for a company, you confirm you can accept these terms on its behalf.
What FindingFirst is
FindingFirst is self service software. You describe an IT control issue, and it returns information about the compliance frameworks the issue may touch and options for closing the gap. Results are generated automatically with the help of artificial intelligence, using a reference table we maintain for framework versions and dates.
What it isn't
FindingFirst is general information for internal preparation. It isn't an audit, an attestation, or audit, legal, tax or accounting advice, and using it doesn't create a professional relationship. Results are based only on what you enter, can be incomplete or wrong, and may differ between runs. FindingFirst doesn't determine whether you're compliant with any standard, and we give no assurance that an auditor, regulator or certification body will accept any control design or remediation. You're responsible for validating results with your auditor or a qualified practitioner before acting on them. FindingFirst gives no guidance on sanctions, export control or trade restrictions.
Plans and payment
The free preview costs nothing. A single report is a one time purchase that unlocks one full remediation report for one issue, plus one follow up if your auditor doesn't accept the plan. A Practitioner subscription unlocks unlimited reports and follow ups, subject to a fair use limit that we'll raise on request for genuine use. Prices are shown before you pay, in US dollars. Payments are processed by Stripe; we never see or store your full card number.
Subscriptions, renewal and cancellation
Subscriptions renew automatically at the end of each monthly or annual period at the price then in effect, until you cancel. You can cancel at any time from "Manage subscription" in the tool. Cancellation takes effect at the end of the current period, you keep access until then, and there's no cancellation fee. We'll give you notice before any price change applies to your subscription.
Refunds
If a paid report fails to generate, you can run it again at no charge, or email us within 14 days for a refund. Otherwise payments aren't refundable, except where the law requires a refund.
Acceptable use
Describe the issue, not the data. Don't enter passwords, account numbers, customer records, health information or personal information about anyone. Don't share your sign in with people outside your organization, resell results, try to get around the payment step or usage limits, or use the service to build a competing product.
Consulting
Consulting with The Hardwicke Advisory Group LLC is separate from the software. It's billed at the rate stated on the site and governed by our consulting terms and a written scope agreed before any work starts.
Your content and ours
You own what you enter and the reports produced for you, and you can use reports inside your organization. We own the site, the software, the reference tables and the remediation pattern library. We may use what we learn in anonymized, aggregated form, with names and identifying details removed, to improve FindingFirst. Our privacy notice explains how information is handled.
Limit of liability
The service is provided as is. To the extent the law allows, we aren't liable for indirect, incidental or consequential losses, including audit findings, fines, penalties or lost profits, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
Changes and governing law
We may update these terms and will post the new version here with its effective date. Purchases are governed by the version in effect when you paid. These terms are governed by the laws of the State of Colorado.